What Do We Do?

What are Community First Responders?

Community First Responder (CFR) groups consist of 10 - 25 volunteers from the local community. All the volunteers live and work in the local area, and operate on duty schedules according to availability and area of cover required. CFRs are volunteer members of the community who are trained to respond to emergency calls through the 999 call handling system in conjunction with the Ambulance Service. They provide immediate care to patients in their local areas where distance may delay the prompt arrival of an ambulance. The schemes were originally created and responders trained to deliver Basic Life Support and defibrillation to patients in Cardiac Arrest. More recently, the training and capabilities of CFRs have been expanded so that they can attend a greater variety of calls and thereby help a larger number of patients.

Community First Responders Can Make a Difference

Even the best ambulance service in the world cannot get to every 999 call within the first few minutes. In fact the Ambulance service gets to most calls very quickly. But it may not be quickly enough - especially in countryside areas or large commercial complexes. There is a period of time between the 999 call being made and the ambulance arriving in which little or no emergency care takes place. This time period has been called the 'therapeutic vacuum'. We know that community based First Responders can fill this vacuum and provide essential simple treatment in those crucial first few minutes before the ambulance arrives.

The Amber CFR scheme was created in early 2015, with the initial group of 8 CFRs becoming operational in June of that year, with a supporting committee of 4. By the end of 2016 the number of responders had grown to 14, and between them they volunteered nearly 4000 hours and attended more than 1150 patients. In 2017, this has risen to more than 20 responders, 5000 hours and about 1500 jobs. So, as you can see, CFRs are a very valuable resource.

What Type Of Incidents Do First Responders Attend?

The CFRs are contacted by Ambulance control and asked to attend emergencies in their area. The types of emergencies typically include unconsciousness, chest pain, stroke, seizure, diabetic problems, falls, traumatic injuries and breathing difficulties and can be in the home, in the street or in the work-place.

An emergency ambulance is always dispatched to any incident attended by a CFR. We are not expected to attend emergencies considered unsafe or situations that are known to be violent.

Skills and equipment which Community First Responders are qualified in:-

Use of Automated External Defibrillator (AED)
Oxygen therapy
Bag-Mask-Valve resuscitation and airway adjuncts
CPR (Cardio-Pulmonary Resuscitation)
First aid, patient care and assessment
Recognition of cause and type of illness/injury
Scene safety & incident management
A number of our responders are now also qualified to attend trauma and paediatric calls and to take additional observations, such as temperature, blood pressure and blood sugar readings. They are known by the ambulance service as "Level 3" responders
East Midlands Ambulance Service are in the process of introducing Level 4 responders, who will have further skills and carry an increased range of drugs and equipment